IT Leader • 20+ Years

Ailyn Gonzalez
Infrastructure • Networking • Security • Founder • Builder

IT Services Manager and founder with 20+ years across enterprise infrastructure, networking, security, and help desk operations. I run IT at scale and build products on the side. No fluff, just results.

Email Me LinkedIn
ascendnetworks.us aqrhub.com ailyngonzalez.com

Professional Summary

Overview
IT leader with 20+ years of hands-on experience across infrastructure, networking, security, and end-user services. I've managed vendors, led teams, and kept complex multi-site environments running. I build things that work and fix things that don't.

Experience

Career
Founder — Ascend Networks 2024 – Present
  • Founded and operate an IT services company serving South Florida businesses.
  • Deliver network infrastructure, cybersecurity, VoIP, wireless, and surveillance solutions.
  • Tailored IT solutions built for each client. No templates. No shortcuts. Built Different.
Founder — AQRHub 2024 – Present
  • Built and launched a B2B SaaS platform for dynamic QR code generation with real-time scan analytics.
  • Designed and developed the full product including UTM tracking, admin dashboard, and multi-layer security.
  • Growing a subscriber base of small and mid-size businesses.
IT Services Manager — Pilot Thomas Logistics Oct 2025 – Present
  • Oversee enterprise networking, infrastructure, security, and help desk operations.
  • Manage IT vendors and service providers, holding them accountable to SLAs.
ITSM Manager — Parkland Corp Dec 2024 – Oct 2025
  • Led ITSM strategy and ServiceNow operations.
  • Built automation and reporting that reduced manual work across the IT team.
Team Lead, Identity & Access Management — Parkland Corp Jun 2023 – Dec 2024
  • Directed identity lifecycle management for 10,000+ users.
  • Administered Okta SSO and access governance.
IT Manager, Southeast Region — Parkland USA Jun 2021 – Jun 2023
  • Oversaw IT operations across 100+ locations.
  • Managed vendors, budgets, and regional support teams.
Network Administrator — Parkland Corp (formerly Tropic Oil Company) Apr 2017 – Jun 2021
  • Managed network infrastructure through company acquisition and rebranding.
  • Supported multi-site network operations across South Florida locations.
Previous Roles — Various South Florida Companies 2005 – 2017

Desktop Support, System Administrator, and Network Administrator roles across education, hospitality, commodities trading, and corporate travel industries.

Technical Skills

Expertise
Cloud & Identity

Azure, Entra ID, Okta, SSO, MFA, Conditional Access, Zero Trust, PIM

Endpoint Management

Intune, Apple DEP, Samsung Knox, MaaS360, BitLocker, compliance & patching

Infrastructure

Windows Server, Active Directory, Hyper-V, VMware ESXi, AWS

Networking

Meraki, Fortinet, Ubiquiti, Aruba, SD-WAN, VPN, DHCP/DNS, HA/failover

Security & Governance

Email security, DLP, access reviews, audit support, vendor risk management

Microsoft 365

Exchange Online, Teams, SharePoint, OneDrive, retention & compliance

Automation

PowerShell scripting for user lifecycle, reporting, and administration

ITSM & Monitoring

ServiceNow, Jira, ConnectWise, monitoring & alerting

M&A & Integrations

Tenant consolidations, identity & email migrations, infrastructure transitions

End-User Operations

Help desk leadership, outsourced IT management, end-user support

Development

Python, Node.js, Next.js, React, PostgreSQL, Supabase, TypeScript

Certifications

Verified
CompTIA Network+ (2025) — View Digital Badge

Education

Academic
Bachelor of Science — Information Technology, Miami, FL